Shipping policy

Shipping Policy

Welcome to Velvet Jungle Creative Studio! We are delighted to have you as a customer and want to ensure you have a seamless shopping experience. Below is our comprehensive shipping policy to help you understand our procedures and expectations.

1. Processing Time: Please allow 5-7 business days to prepare your order. All orders are processed after receiving your order confirmation email. You will receive a notification when your order has shipped.

2. Shipping Rates and Delivery Estimates: At this time, shipping is included with your purchase.

3. International Shipping: We currently ship to Canada and the US. Please note that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient.

4. Order Tracking: For original paintings only, once your order has shipped, you will receive an email notification with a tracking number. You can track your order through the shipping carrier's website using this tracking number.

5. Shipping Restrictions: If there are any restrictions on your shipping address, we will notify you promptly.

6. Lost or Damaged Packages: We take great care in packaging your items; however, if your package is lost or arrives damaged, please contact us immediately at velvetjunglecreativestudio@gmail.com. We will work with the shipping carrier to resolve the issue and ensure you receive your items.

7. Address Accuracy: Please ensure that your shipping address is correct at the time of purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to make changes to your shipping address, please contact us as soon as possible.

8. Contact Us: If you have any questions or concerns about your order, please do not hesitate to contact us at velvetjunglecreativestudio@gmail.com. We are here to help!

Thank you for shopping with Velvet Jungle Creative Studio! We appreciate your business and look forward to serving you.